FAQs

❓ Frequently Asked Questions (FAQs) – Limoi
1. What types of products does Limoi sell?

Limoi specializes in makeup, skincare, and women’s beauty products. Our collection includes cosmetics, beauty tools, skincare essentials, and accessories designed to enhance your everyday routine.

2. Are your products authentic and safe?

Yes! We only source products from trusted suppliers and ensure that all items are safe, high-quality, and suitable for everyday use. Always follow the usage instructions provided on the product packaging.

3. Do you ship internationally?

Currently, Limoi ships only within the United States. We are working on expanding our shipping options in the near future.

4. How long does shipping take?

Standard Delivery: 7–12 Business Days ($4.99 USD)

Express Delivery: 5–10 Business Days ($9.99 USD)
You will receive tracking information once your order ships.

5. How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number. You can track it directly on the carrier’s website or through our Track My Order page.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and Shopify-secured payment options. All transactions are encrypted for your safety.

7. Can I return or exchange a product?

Yes. We accept returns in accordance with our Refund Policy. Items must be unused, unopened, and in their original packaging. Please check our Returns & Refunds page for detailed instructions.

8. Do you test on animals?

No 🐰. Limoi is committed to offering cruelty-free products and we do not support animal testing.

9. What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. We’ll be happy to arrange a replacement or refund.

10. How can I contact customer service?

You can reach us anytime via:
📧 Email: imagecreationn@gmail.com

📞 Phone: +1 559-437-4855
📍 Address: 1215 Silas Creek Pkwy, Winston-Salem, NC 27127, United States